We offer a variety of managed services and support to enable our customers to maximize/leverage new and existing SharePoint environments.
Our objective is to support your SharePoint Online or on-premises engineer's tasks.
IT Partner responsibilities #
- Day-to-day SharePoint support
- Creation and maintenance of sites based on available templates
- End user support for usage of existing SharePoint functionality
- End user support for usage of SharePoint features for new business needs
- Quick resolution of trouble tickets
- Regular backups of sites
- Integrated monitoring and management
- Technical and services pack updates on availability
- Disaster recovery and ensuring business service continuity
Client responsibilities #
- Provide a dedicated point of contact responsible for working with IT Partner and coordinate any outside vendor resources and schedules
- Configure all networking equipment, such as load balancers, routers, firewalls, and switches
- Provide access to physical and virtual servers and/or systems and services, as needed
- Provide remote and/or physical access to facility and systems required to complete work
Outside the scope of this project (additional cost items) #
- Training of customer team(s)
- Desktop software settings
- Any issues not directly related to SharePoint
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