The service encompasses a wide range of features, including break/fix support from both Microsoft and IT partners, monthly digital transformation calls, and tenant optimizer services that deliver analytics and optimization reports. Regular security audits are conducted to identify and address potential vulnerabilities, while implementation and consulting services facilitate the seamless integration of new technologies and offer expert advice on IT strategy.

In addition, Hypercare for IT provides training services, access to Microsoft Premier Support benefits, and live demonstrations of Microsoft products. It also includes monitoring of risky user activities, attack simulation training, custom face-to-face training, business process automation and integration, eDiscovery assistance, and 24/7 security incident response.

Overall, Hypercare for IT is designed to offer a comprehensive and proactive approach to managing and optimizing your IT infrastructure, ensuring it remains secure, efficient, and aligned with your business goals.

IT Partner responsibilities #

1. Break/Fix Support from Microsoft: Receive direct support from Microsoft for any issues that arise, ensuring quick and efficient resolution of problems.
2. Break/Fix Support from IT Partner: Benefit from additional support from our trusted IT partners, providing an extra layer of assistance for any technical issues.
3. Monthly Digital Transformation Calls: Engage in regular calls with our experts to discuss and plan your digital transformation journey, ensuring your IT strategy aligns with your business goals.
4. Tenant Optimizer Service – Analytics and Optimization Reports: Utilize our Tenant Optimizer Service to receive detailed analytics and optimization reports, helping you make informed decisions to enhance your IT environment.
5. Regular Security Audits: Conduct regular security audits to identify and address potential vulnerabilities, ensuring your IT infrastructure remains secure.
6. Implementation Services: Access professional implementation services to seamlessly integrate new technologies and solutions into your existing IT environment.
7. Consulting Services: Leverage our consulting services for expert advice and guidance on IT strategy, planning, and execution.
8. Training Services: Benefit from comprehensive training services to ensure your team is well-equipped to manage and utilize your IT systems effectively.
9. Access to Microsoft Premier Support Benefits: Gain access to exclusive Microsoft Premier Support benefits, including advanced troubleshooting and priority support.
10. Microsoft Demos: Experience live demonstrations of Microsoft products and solutions to understand their capabilities and how they can benefit your organization.
11. Risky Users Monitoring: Monitor and manage risky user activities to prevent potential security breaches and ensure compliance with security policies.
12. Attack Simulation Training: Participate in attack simulation training to prepare your team for potential cyber threats and improve your overall security posture.
13. Custom Face-to-Face Training: Receive personalized, face-to-face training sessions tailored to your organization's specific needs and requirements.
14. Business Process Automation and Integration: Automate and integrate business processes to improve efficiency and streamline operations.
15. eDiscovery Assistance Desk: Access our eDiscovery Assistance Desk for support with electronic discovery processes, ensuring compliance with legal and regulatory requirements.
16. 24/7 Security Incident Response: Benefit from round-the-clock security incident response services to quickly address and mitigate any security incidents.

Client responsibilities #

1. Provide a dedicated point of contact responsible for working with IT Partner
2. Coordinate any outside vendor resources and schedules
3. Provide access to infrastructure

Outside the scope of this service (additional cost items) #

Our Hyper Care for IT service is designed to provide focused and dedicated support by addressing one issue at a time. This approach ensures that each problem receives the full attention it deserves, leading to more effective and efficient resolutions. By concentrating on a single item at a time, we can thoroughly understand the issue, provide tailored solutions, and ensure a higher quality of service. This method not only enhances the user experience but also helps in maintaining operational continuity and customer satisfaction.