Description #

With the help of this service, we can set up continuous monitoring of end devices, such as computers with Windows, Mac operating systems, but also printers, network equipment and various others. Monitoring works on the basis of an agent that is installed on the device and periodically polls the target device according to the specified characteristics. It could be performance metrics, such as CPU or disk throughput, available RAM, network interface utilization. As well, we can monitor Windows services status, HDD health, many others. Is it also possible to develop a custom script and check this script result execution. We can also add any network active device, like network switches, firewalls, or even printers. It may be helpful to be noticed about strange and high activity inside network before it will affect users. As well, you may know about issues with printers and scanners. The monitoring working based on pre-defined framework for checks, for example CPU is not higher than 50%, or printer status should be "ok", When checks failed we can generate a support request for this event and investigate the situation, and contact you if needed.

IT Partner responsibilities #

1. Prepare site deployment package for installation
2. Assist to distribute installation package
3. Configure required or best-practice checks for endpoint devices, based on clients requirements
4. Monitor and react when any alerts arise
5. Provide regular report

Client responsibilities #

1. Coordinate Client resources and staff schedules
2. Provide a dedicated point of contact responsible for working with IT Partner
3. Coordinate any outside vendor resources and schedules
4. Participate in the project discussion and provide all the information necessary to implement the solution
5. Configure all network equipment, such as load balancers, routers, firewalls, and switches

Additional cost items not provided by the project #

1. Applications deployment through Microsoft Intune
2. User training
3. Device data protection configuration
4. Thread protection configuration
5. Device management after-service implementation

Prerequisites #

1. no

Plan #

The plan may vary depending on your needs.

1. Kickoff meeting
2. Determination of deployment goals, objectives, and challenges
3. Prepare and deploy monitoring agent
4. Configure required check and monitoring
5. Continuous monitoring and control

Success criteria #

1. The monitoring service implemented is customized according to the needs of the client
2. IT Partner monitors and responds to the event